Shipping and Delivery

We are experiencing significant delays in shipping, especially internationally sometimes taking up to 180 days for delivery. Please see updated information on international shipping below. 

Therefore, at this time, it is our policy for:
International deliveries to wait an extended duration of time of 180 days from the ship date before we are able to offer a refund or reshipment due to a lost package. 
Domestic deliveries to wait an extended duration of time of 90 days from the ship date before we are able to offer a refund or reshipment due to a lost package. 
Thank you for your patience during this time. 

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The time frame for your order delivery is divided into two parts:

Processing Time: Order verification, tailoring, quality check, and packaging. Orders that are in stock will ship out within 2-5 business days from the day the order was placed, unless the product is on backorder. 

Our warehouse ships Monday, Wednesday, and Friday. Orders placed on holidays or weekends will begin processing the next business day.

Shipping time: This refers to the time it takes for the item to be shipped from our warehouse(s) to the destination. Domestic shipping, delivery can take between 1-5 business days.

For international orders, delivery can take between 7-90 business days. 

International

The EU has recently implemented new tax laws, and until we register our business to align with their updated system, we cannot deliver to any EU countries. We are also unable to deliver to Australia at the moment until their postal system opens back up. 

We are currently taking international orders manually for other countries, except the above. Please email us support@fractalforestkauai.com with your order request. 


The customer is responsible for all customs, duties, taxes and fees upon delivery.

Reshipping

Packages are returned for several reasons.  If you wish to have your package reshipped, you must email us with your name (the name on your order) along with your order number and that you are still interested in receiving your purchased items.  

The package will have to go through our return policy of inspection before we can replace, refund, or reship.

If the package was returned because of an error on our end, and it passes our in-house inspection (see our Return Policy), we will reship the package at no cost to you.

If the package is returned due to an error other than from us, shipping costs must be paid before we can reship your package

 

Subscriptions

We will gladly refund you for your subscription up to two weeks before the next order date. Unfortunately, after that, we cannot offer a refund until the next order cycle. 

 

Net Orders Checkout

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