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Refund & Returns Policy

Returns

Due to the handmade nature of all of our products, we do not offer any returns, refunds, or exchanges. 

If you have received a defective or damaged item, please contact hello@fractalforest.co and we will do our best to accommodate you. 

We want you to be as happy with our products as we are!

If your package was lost in transit, please be in touch within 6 months - 1 year. We will gladly offer you a store credit after this time. 

 

Subscriptions 

We will offer refunds on subscriptions two weeks before your next ship date. We do not offer refunds for subscriptions if your monthly order has already been processed and shipped. 

If you would like to cancel your subscription, please email us : 

hello@fractalforest.co 

 

 

 Aloha