Shipping and Delivery

Due to COVID-19…

…we are experiencing significant delays in shipping, especially internationally sometimes taking up to 180 days for delivery. 

Therefore, at this time, it is our policy for:

International deliveries to wait an extended duration of time of 180 days from the ship date before we are able to offer a refund or reshipment due to a lost package. 

Domestic deliveries to wait an extended duration of time of 90 days from the ship date before we are able to offer a refund or reshipment due to a lost package. 

Thank you for your patience during this time. 

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The time frame for your order delivery is divided into two parts:

Processing Time: Order verification, tailoring, quality check, and packaging. Orders that are in stock in our Kauai warehouse will ship out the same day as they are ordered. If the order is placed before 12:00 pm EST. If the order is placed after 12:00 pm EST, it will go out the next business day.

Shipping time: This refers to the time it takes for the item to be shipped from our warehouse(s) to the destination. Shipping within the US, delivery can take between 1-5 business days

Outside of the US, delivery can take between 7-35 business days. 

Reshipping

Packages are returned for several reasons.   If you wish to have your package reshipped, you must email us with your name (the name on your order) along with your order number and that you are still interested in receiving your purchased items.  

The package will have to go through our return policy of inspection before we can replace, refund, or reship.

If the package was returned because of an error on our end, and it passes our in-house inspection (see our Return Policy), we will reship the package at no cost to you.

If the package is returned due to an error other than from us, shipping costs must be paid before we can reship your package

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*The statements made on this website have not been evaluated by the Food & Drug Administration. Our products are not intended to diagnose, cure or prevent any disease. If a condition persists, please contact your physician or health care provider. The information provided by this website or this company is not a substitute for a face-to-face consultation with a health care provider, and should not be construed as individual medical advice.

© Fractal Flowers Kauai, 2019
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