Shipping and Delivery
We have opened international shipping for select countries. Duties and taxes may apply to customers at checkout. If you have any questions please email us, email@example.com.
Processing Time: Order verification, tailoring, quality check, and packaging. Orders that are in stock will ship out within 2-5 business days from the day the order was placed, unless the product is on backorder.
Our warehouse ships Monday, Wednesday, and Friday. Orders placed on holidays or weekends will begin processing the next business day.
Shipping time: This refers to the time it takes for the item to be shipped from our warehouse(s) to the destination. Domestic shipping, delivery can take between 1-5 business days.
For international orders, delivery can take between 7-90 business days.
The customer is responsible for all customs, duties, taxes and fees upon delivery.
No returns or refunds will be issued due to customs delays or holds beyond our control, nor for unclaimed packages.
Packages are returned for several reasons. If you wish to have your package reshipped, you must email us with your name (the name on your order) along with your order number and that you are still interested in receiving your purchased items.
The package will have to go through our return policy of inspection before we can replace, refund, or reship.
If the package was returned because of an error on our end, and it passes our in-house inspection (see our Return Policy), we will reship the package at no cost to you.
If the package is returned due to an error other than from us, shipping costs must be paid before we can reship your package.
We are not responsible for any customs, duties, taxes, or deliver fees.
Unfortunately, we cannot process ANY refunds after 1 year from the order date. Your credit will be applied to gift card that you can use on our online portal at any time.
We will gladly refund you for your subscription up to two weeks before the next order date. Unfortunately, after that, we cannot offer a refund until the next order cycle.